Frequently Asked
Questions

Per winery, you order a multiple of 6 bottles (6, 12, 18, 24…), up to 72 bottles maximum. You can mix different wines from the same winery in your order.

Yes, you can add wines from several wineries to your cart. Each winery forms a separate order with its own shipping costs and its own delivery time.

Shipping is free from CHF 150 of purchases per winery. Below CHF 150, it is CHF 9.90 per winery.

Wines are delivered within 3 to 5 business days after the winemaker ships them. Winemakers have 2 business days to prepare your order and hand parcels to the Post Office Monday to Wednesday only, so your wine never sits in a depot exposed to heat over the weekend. An order placed Thursday to Sunday therefore ships the following Monday.

No, Helvitic delivers only within Switzerland. International delivery is not available at the moment.

We deliver with VinoLog, Swiss Post's wine transport service, specialised in shipping bottles within Switzerland. An order of more than 12 bottles may arrive in several parcels.

Yes, if the winemaker offers it. Pickup at the winery is free. Check the options available on the winery's page.

Do not throw the packaging away. Take the original box and its contents to a post office to have the damage recorded, within 8 days of receipt: Swiss Post requires this report in order to compensate. Also report the issue to us within 48 hours at contact@helvitic.ch with photos, and we will take it from there with the winemaker for a replacement or refund.

We accept bank cards (Visa, Mastercard) and Twint via Stripe Checkout.

Yes. Helvitic never stores your banking data. All payments are processed exclusively by Stripe, PCI-DSS certified. Your card information never passes through our servers.

Yes, all prices shown on Helvitic are inclusive of tax, with Swiss VAT at the rate of 8.1% included.

Once payment is confirmed, the order is sent to the winemaker and can no longer be changed or cancelled. In an emergency, contact us within 2 hours at contact@helvitic.ch.

As wines are foodstuffs, the right of withdrawal does not apply. In the event of a damaged or non-conforming product, contact us within 48 hours of receipt with supporting photos. If the parcel was damaged in transit, keep the original packaging and have the damage recorded at a post office within 8 days — this is a condition of compensation by Swiss Post.

Yes, you can order without creating an account. An account does, however, let you save your favourites and receive notifications from your preferred wineries. Registration is free (email or Google).

Click “Sign in” at the top of the page. You can register with your email (magic link, no password) or via Google. Registration is free.

On a winery's page, click the “Follow” button. You will receive notifications when the winery adds new wines or announces events.

Find all your notifications in your account area, in the “Notifications” section. You can mark them as read or unfollow a winery from its page.

Click the heart on a wine's card or on its detail page. Find your favourite wines in your account area.

Register as a winemaker on Helvitic. After your identity is verified via Stripe Connect (KYC), you can create your winery page and publish your wines. Starter registration is free: you keep at least 77% net margin on every sale.

You can delete your account from the settings in your personal area. Deletion is permanent and results in the erasure of your personal data (except transaction data kept for 10 years for legal obligations).